Frequently Asked Questions

Are your products easy to set up?
The hangers and kits are fairly straightforward to install. All product orders include instruction manuals. We also provide installation videos on this site. If you need further assistance, please contact us for support.

What tools will I need to assemble the kit?
We will provide an Allen wrench. You will only need an adjustable wrench and/or tongue-and-groove plier for connecting and tightening the two pole halves.

What is your return policy?
Products must be returned within 10 days in original new condition to receive a full refund. However, return shipping costs are paid for by purchaser.

How are my orders shipped?
Some products, depending on size or weight, will ship either by ground or by Priority Mail. If you order multiple items, we may use both methods to save you shipping costs. As a result, you may not receive all your packages on the same delivery date.

Do you combine shipping costs?
Yes, we do combine costs where applicable. If you order only hangers and hanger accessories, they are smaller items and will be shipped by Priority Mail. Each flat rate box can accommodate up to three sets of hangers to save on costs. Larger, heavier items like the Rustic Redwood Stand or Rustic Redwood Stand Kit are shipped by ground and may take longer to arrive. On occasions where we can include an additional hanger set in the box for ground shipping, we will refund shipping overages from your order.